Subject: e-services Re-Engineering Results in Minor Changes to Functionality of Transcript Delivery System (TDS)

Please be advised that the Internal Revenue Service is updating the Transcript Delivery System (TDS) with an implementation date of January 9, 2012. The new TDS will have an updated look, feel and functionality.
The new TDS will:

  • Improve delivery time of transcripts
  • Increase capacity to compensate for the growing demand of the product
  • Reduce downtime associated with maintenance problems
Highlights of these changes in the look, feel and functionality are included in the e-services On-line Tutorial located on the e-services Registration Services page. These changes may present a learning curve for some users. However, we are certain the improvements will be well worth the minor inconvenience as we strive to offer the best possible service.

The system will be down beginning January 6 at 8:00 p.m. and be back up at 6:00 a.m. EST on January 9. Users could experience intermittent downtime for the first few days after implementation. If you experience problems using the new TDS, you may contact the e-help Desk at 866-255-0654. We recognize that these changes may prove untimely since implementation is at the start of filing season. We apologize for any inconvenience this may cause.